Casual Dispatcher

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. The Dispatcher is responsible for coordinating daily delivery operations, scheduling drivers and equipment, and ensuring customer orders are delivered safely, accurately, and on time. This role manages delivery schedules, prepares next-day transportation plans, coordinates fleet and equipment availability, and works closely with Warehouse, Operations, Drivers, and Customer Service teams to support efficient logistics operations.

The ideal candidate is highly organized, knowledgeable about local delivery operations, and able to manage multiple priorities in a fast-paced building materials environment while maintaining a strong commitment to safety and customer service.

Schedule and coordinate daily deliveries and pickups for assigned customers and delivery areas
Plan, organize, and assign Drivers, Helpers, trucks, forklifts, and other delivery resources to maximize operational efficiency
Review customer delivery requirements, jobsite conditions, order priorities, and equipment needs when developing delivery schedules
Prepare next-day delivery plans and communicate assignments to Warehouse, Drivers, and Operations teams
Coordinate first-run and second-run deliveries based on customer needs and operational capacity
Monitor daily delivery activity and adjust schedules when customer needs, traffic, weather, equipment, or other conditions change
Maintain familiarity with the local delivery area to support efficient routing and scheduling
Coordinate with Warehouse personnel to ensure next-day orders are picked, staged, and prepared for loading
Distribute work assignments to forklift operators and other warehouse personnel supporting delivery preparation
Communicate delivery plans, load priorities, and equipment requirements to Warehouse and Operations teams
Verify delivery schedules are aligned with available trucks, drivers, helpers, and material-handling equipment
Assist with resolving missing materials, incomplete loads, or other issues that could affect scheduled deliveries
Support warehouse operations and material handling when necessary
Fleet and Equipment Coordination
Schedule trucks, forklifts, and other operational equipment for routine maintenance and service
Coordinate road service, tire service, forklift maintenance, and other equipment repairs as needed
Ensure safe and reliable vehicles and forklifts are available to meet operational requirements
Communicate equipment outages or service needs and adjust delivery plans accordingly
Monitor equipment availability to minimize disruptions to daily delivery operations
Coordinate with vendors or service providers regarding equipment maintenance when required
Prepare daily crew sheets with employee reporting times, routes, and equipment assignments
Coordinate schedules for Drivers, Helpers, forklift operators, and other assigned transportation personnel
Adjust staffing plans based on delivery volume, customer requirements, and employee availability
Manage truck loading and delivery activities in accordance with DOT requirements and applicable company procedures
Maintain awareness of vehicle capacities, load requirements, route restrictions, and delivery equipment needs
Follow applicable OSHA requirements, company safety policies, and union agreements where applicable
Reinforce safe work practices with Drivers, Helpers, and Operations personnel
Support continuous improvement efforts related to compliance, delivery efficiency, and transportation performance
Monitor and maintain necessary transportation and safety supplies, including items such as antifreeze, oil, gloves, safety glasses, vests, helmets, and truck accessories
Coordinate ordering or replenishment of operational supplies as needed
Maintain organized records of transportation equipment, assignments, and service needs
Assist Operations leadership with resolving day-to-day transportation and logistics issues
Perform additional duties and operational projects as assigned
Customer and Cross-Functional Support
Provide responsive and professional service to internal and external customers
Communicate with Sales, Customer Service, Warehouse, Operations, and Drivers regarding delivery status and customer requirements
Help resolve customer delivery issues while maintaining company service standards
Knowledge of transportation, dispatch, and logistics operations
Familiarity with the local delivery area and roadway network
Strong customer-service and interpersonal skills
Ability to coordinate drivers, equipment, warehouse personnel, and delivery schedules simultaneously
Strong attention to detail and commitment to accurate planning
High school diploma or equivalent required
Previous experience within wholesale building materials, distribution, logistics, transportation, or a related environment
Knowledge of the local delivery area
In-depth knowledge of interior building materials, including drywall, metal studding, acoustical products, and related materials
Experience within wholesale building materials or construction supply strongly preferred
Forklift experience is a plus
Experience coordinating fleets, delivery crews, or material-handling equipment preferred
Work is performed primarily in an office or dispatch environment within a branch, warehouse, or distribution facility
Frequent interaction with Drivers, Helpers, Warehouse personnel, customers, Operations, and management
Significant telephone, computer, scheduling, and administrative work throughout the day
Ability to occasionally assist in warehouse operations and lift materials weighing up to 50 pounds
Ability to operate a forklift occasionally when properly trained and authorized
Occasional exposure to warehouse, yard, loading, and outdoor environments
Early morning start times, extended hours, and occasional weekend work may be required based on workload and delivery schedules
Benefits for union‑represented roles are determine d by the applicable collective bargaining agreement and may differ from standard company benefits.

We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.

Actual offers depend on factors such as location, experience, skills, and market data.