Head of Operations & Business Management

PURPOSE This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.

RESPONSIBILITIES Operations

Demonstrated ability to read and review a profit and loss statement to identify areas of improvement

Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process

Maintain inventory integrity by supervising the cycle count and inventory counting processes

Assist the General Manager in handling store level human resources or loss prevention issues as necessary

Supervise the cash handling practices and ensure necessary communications to the corporate finance department

Coordinate facility management to guarantee the safety and security of customers and employees

Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability

Ensure brand standards and operating standards meet or exceed expectations to support brand consistency

Ensure store presentation standards are achieved and maintained

Customer Service

Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers

Engage customer focus during the pick‑up and check‑out process

Handle claims and other KCM/MOD duties as needed

Ensure maximum scheduling coverage especially during peak traffic periods

Interface with corporate headquarters employees

Administrative record‑keeping and reporting of inventory, HR related matters and cash office records

Ensure web orders are shipped out including samples (e-commerce)

Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence

Assist the stores team with resets, displays and display credits (merchandising)

Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center Warehouse/Logistics

Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)

Assist with customer pick‑ups, auditing storage and maintaining pre‑sales/FDX

Involved in sales reset in accordance with warehouse team (pack‑out/overnight)

Management – review and assess the performance of associates on a timely basis

Train, develop, supervise and define workload associates

Ensure store adheres to COP/SOPs

Manage direct reports to ensure performance

Monitor associate retention and career development; communicate ideas to General Manager

Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling

Ensure compliance to scheduling, hiring, payroll and business planning processes

Monitor, maintain and follow company policies; support company expectations and systems

Available to open and/or close the store in an effective manner

Perform additional managerial duties as necessary

QUALIFICATIONS 3‑5 years retail management experience and proven ability to direct operations

Ability to perform in a high volume, highly complex location

Ability to demonstrate initiative and be a self‑starter

Demonstrated proficiency in recruiting, hiring, and training associates

Excellent communication, interpersonal and analytical skills

Ability to exercise independent discretion and judgment in managing a fast‑paced environment adapting to change with a sense of urgency

Must possess excellent customer service skills and work well under pressure

WORKING CONDITIONS Occasional travel may be required including air and car travel.

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY REQUIREMENTS Physical work – ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.

BENEFITS & REWARDS Bonus opportunities & career advancement opportunities at every level.

Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).

Work‑life balance, including: paid vacation and sick time for eligible associates, paid holidays plus a personal holiday, paid volunteer time off that starts on Day1.

EEO STATEMENT Equal Employment Opportunity. Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

STORE HOURS Monday - Friday:7:00AM–8:00PM

Saturday:8:00AM–7:00PM

Sunday:10:00AM–6:00PM

PICKUP HOURS Monday - Friday:7:00AM–7:00PM

Saturday:8:00AM–7:00PM

Sunday:10:00AM–6:00PM

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