Head of Technical Delivery Management

Job Summary
In this strategic role within Professional Services, you would define, prioritize, manage, and deliver a portfolio of projects that will reduce implementation timelines while improving quality, efficiency, and profitability for Reltio, our channel partners, and our customers. The role covers all customer-facing, partner-facing, and internal processes within Professional Services.

Job Duties and Responsibilities

Overall project governance and success, including management of Reltio activities, deliverables, and sign-offs

Adherence to The Reltio Way Delivery Methodology

Lead teams of architects, consultants, and developers, onshore and offshore, remote and on-site, through the successful delivery of Reltio capabilities

Manage several engagements concurrently

Proactively manage each engagement’s financials, scope, schedule, and status on an ongoing basis

Management of customer product issues and enhancement requests

Infrastructure and platform oversight, including escalation of product issues

Coordination with Product Management, Customer Success, Dev Ops, and Engineering if needed

Develop meaningful, trusted relationships with partner resources

Develop meaningful, trusted advisor relationships with Customer executives

Communicate technical and business concepts to non-technical audiences

Be the face of Reltio to each Customer on a day-to-day basis

Identify upsell and cross-sell opportunities at your engagements

Develop repeatable assets such as methodologies, tools, and templates for the betterment of the practice

Other duties and responsibilities as assigned.

Skills You Must Have

Bachelor of Science degree in Business, Engineering, or equivalent

At least 5-8 years of enterprise-level experience in project management, leading and delivering moderate to complex solutions

Ownership of at least 2 end-to-end implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalent

Technology experience or awareness in the following:

ERP, accounting systems, provisioning systems

MDM solutions

NoSQL, Graph databases, JSON

Web Services, XML, SOAP, REST

Cloud integration tools, including SnapLogic, Mulesoft, or Informatica

Object-Oriented software application design and development - Java

Ability to travel up to 50% (Depends on the situation - some weeks 0%, some weeks 80%)

Deep program/project management skills, including Agile Scrum

Managing multiple customer projects simultaneously with onshore/offshore teams

Excellent problem-solving, critical thinking, analytical, and development skills

Master Data Management business use cases, capabilities delivered, value created, and opportunities uncovered

Advanced analytics business use cases, capabilities delivered, value created, and opportunities uncovered

Machine learning, artificial intelligence business use cases, capabilities delivered, value created, and opportunities uncovered

Software as a Service / Cloud delivery

Skills That Are Nice to Have

Financial Force PSA knowledge a plus

PMP Certification a plus

MBA a plus

Compensation
Overall Market Range: $114,000 — $211,000 USD

Equal Opportunity Employer Statement
Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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