Head of Operations & Business Management

Candidate must live in one of the following cities OR be willing to relocate to one of them within 4 weeks of start date.
This position requires traveling between 5-7 of our hospitals in the areas listed above
Jump-start your career as a(an) Director of Operations today with HCA North Florida Division.

Provides leadership and direction for program management and operations. Responsible for existing program management and successful implementation of new programs across Hospital Based Services (HBS). Owns the development of standardized program implementation methods. Responsible for the development, communication, and implementation of standardized operations processes, workflow design, and ongoing measurement of key success indicators.
Directs all activities related to new program operations/implementation
In collaboration with HBS Leadership, facilitates, organizes the creation, and manages the following:
Implementation manual
Policy/procedure annual review
Create, manage, and oversee IHBS project portfolio
Manage all project requests (clinical & operational)
Manage approval process through executive team
Management of new program portfolio
Directs and mentors all activities assigned to project manager
Collaborates with Chief Operating Officer & GVP to create executive summary communications and presentations for all clinical and business operations across the company
Including but not limited to facility executives, corporate executives, IHBS internal team
Monitor and report on portfolio performance
Support the goals of the facilities, divisions and markets
Assist in developing physician development plans, process improvements and implementation of best practices
Work effectively with management and support teams
Ensure that HCA Physician Services compliance, training and education, policies and procedures are implemented for efficient, effective management of all programs, as appropriate for Hospital Based Physicians
Display consistent behavior that enhances the public image of the organization as evidenced by professionalism in interactions with peers, subordinates, customers, patients, families, physicians, payors, vendors, etc.
Conduct performance evaluations and corrective disciplinary action with employees as assigned
Help prepare and participate in program, facility, market and division MORs/QORs as assigned
Bachelor's Degree required

• 5+ years project and/or program management experience required, including the ability to manage multiple projects and programs to successful completion for multiple hospitals, business offices or health systems.
• Experience in leading large, enterprise-scale projects or programs preferred.
• Experience leading healthcare operations preferred.
• Travel is a requirement of the position

HCA North Florida Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. These solutions help physicians deliver patient-centered healthcare. If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Operations opening. We promptly review all applications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.