IT Support/Network Support

Computer World Services Corp (CWS) is seeking an experienced Network Specialist to manage and support telecommunications and network systems, with a specialization in Cisco hardware and services. This role also involves Dell hardware repair, WAN/LAN infrastructure management, and network performance monitoring. The ideal candidate will be experienced in hardware engineering, troubleshooting, and providing production support to maintain a reliable and efficient network environment.

Network Engineering and Support

Support the installation, implementation, troubleshooting, and maintenance of WANs and LANs

Perform day‑to‑day operations and provide second‑level problem identification, diagnosis, and resolution for network issues

Support the dispatch and coordination of circuit and hardware vendors for problem resolution

Escalate and communicate network status updates to management and internal customers

Perform Dell hardware repairs and support related systems and devices

Troubleshoot, maintain, and repair network hardware to ensure smooth operations

Infrastructure and Cabling

Provide support for cabling and infrastructure setup, maintenance, and optimization

Network Performance Monitoring

Monitor and optimize network performance using tools such as SolarWinds

Ensure efficient and secure operation of network systems and related devices

Documentation and Technical Support

Maintain detailed documentation of network configurations, hardware setups, and processes

Provide technical consultation to internal teams and assist with training when needed

Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field

Minimum 5-7 years of experience in network installation, troubleshooting, and maintenance

Proven track record in Dell hardware repairs and support

Strong understanding of communication protocols, network architectures, and software systems

Experience with network performance monitoring tools like SolarWinds

Knowledge of cabling and infrastructure support best practices

CCNA, CCNP Preferred

Security Clearance

Potential hybrid work available for this position

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at View email address on click.appcast.io.

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