Head of Operations & Business Management

Legends Global is the premier partner to the world's greatest live events, venues, and brands. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

Director of Operations

Operations

Legends Global is the premier partner to the world's greatest live events, venues, and brands. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

We ae committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. The Director of Operations provides strategic leadership and oversight for all operational functions across the Marshall Health Arena, including both the convention center and arena. The Director of Operations leads cross-functional teams including engineering, event services, security, and facility operations, while driving process improvements, financial performance, and an exceptional guest and client experience.

Directs and oversees all aspects of venue operations, including Engineering, Building & Grounds, Technical Services,Public Safety, Security, Custodial Services, and Parking.

Coordinates operational activities with internal departments, promoters, clients, and third-party vendors to ensure facility readiness and successful execution of all events.

Establishes and maintains operational standards, policies, and procedures to ensure consistency, efficiency, and compliance.

Oversees the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.

Leads the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.

Drives a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.

Partners with the General Manager and ownership group on operational strategy, capital planning, and long-term venue performance.

Monitors key performance indicators (KPIs) related to operations, event execution, and guest experience, implementing continuous improvement initiatives.

Supports large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.

Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.

7–10+ years of progressive experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.

3–5+ years of leadership experience managing cross-functional teams.

Experience overseeing large-scale live events, including conventions, concerts, and multi-day programs.

Ability to prioritize and to manage multiple projects simultaneously.

ability to interact with all levels of staff including management.

Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.

Ability to work with limited supervision and as a team member.

Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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