Contact Center Advocate | Full-Time

Compass Connections believes every person reaching out for help deserves to be heard, supported, and treated with dignity. That's why our team of call center Advocates are available to help people in need, like those who call the National Human Trafficking Hotline and speak to members of our team.

Our Advocates are available 24/7 to respond to calls, texts and chats from people all over the United States seeking information and support. Our Advocates listen, provide information, and connect individuals with resources and services based on their needs and choices. We are now hiring compassionate, dependable individuals to join our team. 100% employer-paid medical, dental, vision insurance

• Retirement plan options
• Hourly Rate: $25.00 - $31.50 an hour based on schedule and educational experience

Language Requirement: Fluency in English is required. Fluency in Spanish is preferred.
Academic Req: Required - Bachelor's or undergraduate degree from an accredited program/university,
preferably in one of the following areas: social work, psychology, criminal justice, sociology,
or related field of study; Work experience: Preferred - One (1) year of related experience and/or training including experience working
in crisis intervention, advocacy, or a related area.
Meet all federal and state regulatory guidelines and standards that are applicable to this position.
Assess caller risk and determine immediate safety needs.
Maintain a case load in accordance with agency policies and procedures and licensing and
contract standards.
in accordance with agency policies, licensing and/or contract requirements.
Work evenings, weekends and holidays as needed or requested by position supervisor.
Implement Compass Connections safety protocols including evacuating with children and other staff in
Maintain confidentiality in all areas of the service population and program operations.
service population, and community members and complying with required dress code at all times.
Coordinate referrals, service planning and documentation of services for assigned caseload.
Act as a liaison with stakeholders, including law enforcement, emergency services, and service providers.
Participate in weekly face to face or virtual consultation with the supervisor.
Maintain computer literacy required to meet the responsibilities of the position.
Work effectively and without intensive supervision both independently and as a member
Demonstrate a working knowledge of all Compass Connections policies and procedures.
• Compass Connections is committed to following immunization recommendations produced by the U.As such, our company policy requires that all employees must receive
an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation.
English (United States)
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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