Network Customer Service Support

Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

Facilities Services / IT

Work Schedule: 35 hours per week, Monday - Friday 9am - 5pm

Work Type: Regular, Full Time

Henry Street Settlement has opened doors of opportunity for New Yorkers for more than 130 years through social services, arts, education, and health care programs. Serving communities across the Lower East Side and beyond, Henry Street operates more than 50 programs that strengthen lives and expand human progress as one of New York City’s largest social service agencies.

Henry Street Settlement is seeking a hands-on IT Infrastructure Experience Administrator to oversee and modernize the infrastructure systems that support more than 50 programs across the organization. This role reports to the Director of Information & Technology and is responsible for the administration, monitoring, and continuous improvement of Henry Street’s infrastructure environment, including servers, virtualization platforms, network services, wireless connectivity, and technical vendor coordination. This position requires someone who can independently troubleshoot complex issues, proactively identify opportunities for improvement, manage technical changes responsibly, and maintain accurate documentation to ensure reliable and secure operations. Responsibilities Administer and maintain VMware and Azure Cloud server infrastructure supporting Henry Street business applications and organizational services.

Administer and maintain Henry Streets enterprise multi-site network infrastructure, including firewalls, switches, wireless networks, and supporting connectivity services.

Administer and maintain core infrastructure services, including DNS, DHCP, and related network services.

Monitor infrastructure systems, performance, capacity, and operational alerts to proactively identify and remediate issues.

Lead and participate in technology deployments, upgrades, infrastructure modernization initiatives, and lifecycle management activities.

Provide advanced troubleshooting and escalation support for infrastructure, network, and enterprise technology issues.

Maintain foundational knowledge of Microsoft 365, endpoint management, identity systems, and enterprise applications to support business continuity and cross-functional collaboration.

Author, maintain, and continuously improve technical documentation, diagrams, runbooks, and standard operating procedures supporting Henry Street Infrastructure services.

Manage network and infrastructure maintenance & cabling activities with vendors and internal stakeholders.

Coordinate infrastructure projects, maintenance activities, cabling initiatives, and technical vendor engagements with internal stakeholders and external partners.

Participate in disaster recovery, backup validation, and business continuity planning activities.

Execute change management activities, including planning, communication, risk assessment, validation, and documentation of infrastructure changes.

Communicate infrastructure risks, outages, vulnerabilities, and service interruptions to IT leadership in a timely manner.

Collaborate with IT team members on organizational projects, process improvements, and technology initiatives.

Maintain infrastructure spaces, including server rooms, network closets, and equipment racks, ensuring they remain organized, secure, and operational.

Other duties as assigned by the Director of Information & Technology.

Ability to walk up a six-story walk-up building as needed.

Withstand exposure to noise, vibration, cool temperatures, and electrical equipment.

Requirements Associate’s degree or above Required in IT Related Field or equivalent experience.

5+ years of infrastructure, network, and systems administration experience.

Experience supporting VMware & Azure environments

Experience supporting wired and wireless enterprise network environments

Experience troubleshooting DNS, DHCP, and network connectivity issues

Experience working with vendors and managed service providers

Strong communication, customer service, documentation and organizational skills

Obtain at least one Industry Standard Certification (Microsoft, CompTIA, ITIL) within 1 year of employment.

Bachelor’s degree in IT Related field

Experience with Fortinet environments

Experience supporting Dell infrastructure

Experience with infrastructure monitoring platforms

Experience supporting Microsoft Entra ID and Microsoft 365 environments

Experience working in nonprofit, education, healthcare, or multi-site organizations

Active Microsoft, VMware, Fortinet, or networking certifications preferred