Head of Operations & Business Management

The District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating objectives. The District Operations Supervisor is responsible for providing supervisory direction to ensure that the delivery of equipment and services exceeds customer expectations and that staff follow the strategic direction that has been set and all applicable operational regulations and standards.

Provide timely guidance and feedback to help others excel so they become more committed to their jobs and the organization.

Create a Customer Service Culture (L#29)
Leads the implementation of new processes, activities and culture that enhances the customer experience; ensures that associates live a customer focused culture day to day.

Make customer satisfaction the primary focus when implementing new processes, activities and culture.

Encourage the implementation and acceptance of new, customer focused processes, activities and culture.

Set high standards and accountability for customer satisfaction.

Drive Performance (L#16a)
sets performance expectations and holds people accountable for getting results.

Provide timely guidance and feedback to help others excel

Establish performance objectives and development plans, track performance, and evaluate progress toward goals.

Work tenaciously toward stretch goals for personal and group performance.

Demonstrates financial acumen and a robust understanding of financial analysis and communication.

Use insight into market drivers to capitalize on key business opportunities that will create business opportunities

Demonstrates knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers.

Recognizes professional trends and business situations that present opportunities.

Continuous Improvement (O#6)
Encouraging exploration of process, product, or service improvement.

Examining creative and diverse solutions to work issues.

Maintaining an open, flexible environment, being receptive to change.

Participative Management (O#19)
Responsibilities Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.

Proactively supports customer on‑site service.

identifies and resolves customer and staff concerns, discrepancies and disagreements

Oversee equipment management practices.

Promotes communication among team members to create visibility for internal staff and customers.

Demonstrates in-depth knowledge of medical equipment.

Manages equipment inventory and par levels consistent with contract terms, pricing and policies.

Manages missing and lost equipment, software upgrades and accessories.

Uses available resources to ensure teams operate efficiently, and handles geographic routing and prioritization to service customers.

Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on‑going feedback with focused action steps for areas of improvement.

Understands billing for account invoices and assists with account receivables collections

Leads and supports continuous improvement initiatives.

Demonstrates the leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.

Ensure timeliness of district wide performance appraisals.

Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems.

Time management and organizational skills.

3 years management experience or work experience with demonstrated leadership.

Prefer healthcare, hospital industry, medical equipment, sales and services.

Bachelor’s degree preferred.

Business and financial management expertise to assist with contract management and account margin maintenance.

Profit and Loss (P&L) statement and budget management experience.

Demonstrated computer literacy

Willingness to work flexible hours, including evenings, weekends and holidays, as well as emergency off‑hours as required.

Travel up to 50 -75%

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including:

health insurance options for Medical, Dental & Vision plans

Short- and Long-Term Disability plans

Flexible Spending Accounts

Health Savings Accounts

Life Insurance Options

Tuition Reimbursement

Daily Pay program

Employee Assistance Program

Operations Supervisor - District

For sales positions, this range combines the base salary and the target incentive pay. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation.

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