IT SysAdmin

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property's Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the 'Rock' in 'Hard Rock', guests are invited to experience the legends of music by exploring Hard Rock's expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages service calls by reporting, researching, diagnosing, and resolving problems to system and network infrastructure
Reviews and monitors all servers and their related hardware and software to ensure reliable operation
Prepares system backups for failures and escalates when necessary
Provides maintenance of personal computers, laptops, and other computer equipment
Creates and maintains user and email accounts as well as their related permissions
Configures, tests, and maintains advanced IT systems, such as LAN/WAN circuits and equipment, wireless access points, business applications, etc.
Compiles and presents electronically generated reports regarding accounting and financial systems
Maintains the facility's internal phone system by installing hardware and setting up new user accounts
Utilizes project management skills to develop and implement detailed plans and monitor progress on a regular basis
Trains staff in the use of new or changed systems and educates users to reduce recurring issues
Implements and tests various network disaster recovery and failover scenarios
Analyzes management needs regarding IT systems and recommends solutions to business problems
Performs other duties as assigned

JOB SUMMARY

The Systems Administrator provides high-level IT support by planning, configuring, maintaining, and overseeing technological infrastructure on the property.

REQUIRED SKILLS AND ABILITIES

Excellent verbal/written communication as well as interpersonal skills
Ability to work in a fast-paced environment while remaining adaptable and flexible
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
Strong analytical and problem-solving skills
Demonstrated working knowledge of software and web applications as well as system hardware

EDUCATION AND EXPERIENCE

Bachelor's degree in Computer Science, Software Development, or related field
Three to five years of work experience in information technology or related field
Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee may be required to have specific vision abilities (i.e., color vision).
The employee may be required to lift and/or move up to 50 pounds.
The employee may be required to work long hours, including nights, weekends, and holidays.
The noise level in the work environment is usually moderate to loud.
The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
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