Head of Products - Remote

Job-ID32811660Reference26-03596Remote50% Remote Duties:

com is one of the most heavily trafficked corporate websites in the world, the front door for most of our customers, and a primary revenue generator. com an extraordinary experience for all site visitors - from consumers to enterprise customers and partners across the entire journey.

We are seeking a Product Manager/Product Owner to build and improve Client.com's site-wide capabilities, spanning internal and external digital technologies, data, and integration platforms. You'll help drive new capabilities across our platform ecosystem — including our Personalization Platform, which is increasingly powered by conversational AI and LLM-based experiences. You will interface regularly with internal business stakeholders, other product managers, program managers, engineering, web production, experience design teams, and 3rd-party vendors. This is an exciting role where you'll drive and deliver highly valuable, visible results that significantly impact many of our customers and prospects.

com platform capabilities, developing them as critical infrastructure for the company's consumer and enterprise solutions

Use data, customer and competitive insights, and industry standards to identify opportunities for new capabilities and compelling experiences — including chat and conversational AI touchpoints

Collaborate with internal and external partners to drive a wide range of research (E2E reviews, audits, user testing, A/B testing, analytics deep dives)

Create business cases outlining projected impact for each initiative to prioritize the roadmap

Work with Experience Designers on customer journeys, UX flows, and page designs

Align key partners on vision, roadmap, and prioritization of platform capabilities

Present convincingly to executives, partners, and users/customers

years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based products a strong plus

Working knowledge of GenAI/LLM-powered product patterns (chat interfaces, conversational flows, retrieval-grounded responses) — enough to scope requirements and partner effectively with engineering, even without a deep technical background

Experience working cross-functionally with design and engineering teams — user stories, UX flows, customer journeys

Strong day-to-day execution: backlog grooming, writing tickets, setting up test cases

relentless focus on using data (A/B testing, E2E reviews, audits) to drive measurable outcomes

years of experience as a Product Owner or Product Manager in a technology-focused organization

Proven experience conceptualizing, defining, building, and releasing products on a web/mobile ecosystem, with solid understanding of web technologies

Familiarity with how GenAI/LLM and chat-based solutions fit into a broader product — you don't need to write the models, but you should be comfortable defining requirements, evaluating trade-offs, and asking the right technical questions

Experience leading Agile-based development teams

Nice to have: exposure to Client Experience Platform or similar tools (AEM, Target, Audience Manager, CDPs, testing/targeting/analytics platforms)