Dispatcher/Billing
IMC Logistics
Job Title
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed.
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.
Apply any additional charges including and notify customer service of changes.
Track/Maintain INCA yard report, MDR, CNI, and Divisional Pool
Actively participate in driver recruiting and retention
Distributes and keeps track of the Nextel radios and fleet truck assignments
Request rail billing
Processes ATP's and Non-Productive pay. Review preliminary payroll
Skills Required
Data entry skills; Good communication and organizational skills
Knowledge Required:
DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
Supervision Received:
Operation Manager
Supervision of Others:
Drivers
Confidential Data:
Driver pay information; customer accounts; dispatch activities
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