NOW HIRING RESTAURANT SERVERS

Job Title

Preparing restaurant tables with special attention to sanitation and order. Attending to patrons upon entrance to the restaurant. Presenting menus, serving, and helping patrons select food/beverages while ensuring the best guest experience.

Essential Job Functions and Responsibilities

Safety and Environmental Performance

Ensuring that all applicable safety regulations are communicated and adhered to by personal example

Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses

Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons

Immediately report all injuries to Loss Prevention, as well as the manager on duty

Job Responsibilities

Support the vision, mission, and service standards of the Galt House Hotel by providing positive, consistent service that exceeds guest expectations

Taking food and beverage orders using suggestive selling techniques

Accurately conveying special requests or allergies to the kitchen

Establish rapport with guests to build loyal and satisfied customers

Interact with guests in a friendly/fast manner

Present menu, answers questions, and suggest food and beverage items

Detailed knowledge of both food and beverage menu selections, including major ingredients, appearance, texture, quality standards, garnish, and presentation methods

Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system

Clean and reset tables immediately after guests depart

Input orders into the pos system and ensure transmission of food orders are verified by the kitchen

Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day

Maintain complete knowledge of:

Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and restaurant dress code.

All liquor brands, beers, and non-alcoholic selections, correct glassware, and garnishes in the restaurant.

The characteristics and description of every wine/champagne by the glass and major wines on the wine list.

Performs all duties and maintains knowledge of all standards and procedures

Follows all safety, health, and sanitation guidelines

Be familiar with all hotel services/features and local attractions/activities

Complete opening and closing side duties as assigned

Guide the activities of the assigned Steward/Busser to ensure optimum service to guests

Other duties as assigned

Qualifications

High School Diploma or GED

Legal age to serve alcohol

Attention to detail

Basic mathematical skills

Excellent written and verbal communication skills

Fluency in English verbal and non-verbal

Basic computer skills

Ability to suggestively sell restaurant menu items, beverages, and wines

Working Conditions

Performing under various temperature conditions

Operating outdoors and indoors

Heavy lifting

Standing for extended periods

Walking long distances

Under variable noise levels

Required to wear a company-provided uniform when applicable

Working around moving machinery/heavy equipment

Slippery and uneven walking surfaces

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

Must be able to lift and carry or otherwise move 25 pounds regularly

Must be able to move safely over uneven or slippery surfaces in confined spaces

Must be able to see and respond to dangerous situations

Remain in a stationary position for 8 hours throughout the work shift

Must have a good sense of balance, be able to bend and kneel

Must have the ability to communicate with guests, management, and co-workers using verbal and written forms of communication

Galt House Hotel