Weekend Evening Counselor

Reports To: Counseling and Education Manager

Our Homeownership Counselors provide personalized, one-on-one homebuyer and homeowner coaching to help customers reach their personal goals. Through virtual meetings, assigned actions plans, and learning modules customers will work with a Homeownership Counselor to define their own needs, timelines, and goals. We work with customers to understand what is happening and what comes next when it comes to your home.

Our Homeownership Counselors can talk with customers about the process of buying a home, available resources that may be available to assist with the homebuying process, how to plan for a home purchase, what to do if your mortgage payment isn’t affordable, and much more. Department of Housing and Urban Development, and the Pennsylvania Housing Finance Agency.

Provide customer-driven pre-purchase and post-purchase counseling services including foreclosure prevention virtually through Zoom video conferencing technology;

Maintain knowledge of referral opportunities and resources as appropriate (to include down payment assistance grants, bankruptcy and other legal issues, home improvement, local government resources, and housing assistance programs);

Accurately and consistently update and maintain customer records in Salesforce for effective compliance, billing, and relationship management;

Present various customer and partner education series in-person or virtually as necessary;

Complete all relevant training and certifications within 18 months including HUD Housing Counselor certification, including annual travel to attend NeighborWorks National Training Institutes (NTIs) at varying locations across the country; Housing, financial, or foreclosure counseling

Retail or mortgage lending

Candidates without above backgrounds should have experience in case management, mental health counseling, customer service/relationship building, education or other customer-facing related area

Strong interpersonal skills and a customer service orientation including a compassionate, trauma-informed approach to working towards individual’s goals and success measures

Candidates must possess reliable transportation to travel to events and to the office on a regular basis.

Additional preference will be given to individuals who currently hold a HUD Housing Counselor certification but training and support will be provided

Position is full-time and will require some evening and weekend hours with possible travel to various work sites, trainings, and partner meetings.

This position and all NWWPA services currently operate on a hybrid model, including some in-office requirements during the tenure of the position, and any candidate must be flexible as such. All candidates must either reside in or relocate to the Southwestern PA area within 6 months of hire.

Neighborworks offers a comprehensive benefit package including Medical, Dental and Vision coverage, vacation and sick time, life insurance, 401k with discretionary company match, mileage and expense reimbursement. We also operate on a 4-day workweek and recognize all federal holidays.

For more than 50 years, NeighborWorks Western Pennsylvania (NWWPA) has promoted stable, vibrant communities by providing our neighbors with comprehensive homeownership services. Legendary community organizer Dorothy Richardson founded our organization, then known as Neighborhood Housing Services, to address the lack of safe and affordable housing on Pittsburgh’s Northside. The success of Richardson and her neighbors, using a resident-led model, inspired a national network of community-based organizations. Today, NWWPA is a leader in sustainable homeownership, preparing first-time homebuyers and supporting homeowners in Western Pennsylvania through online education and one-on-one counseling. Our team of experienced housing counselors and educators adhere to the highest standards of quality and accountability in the industry.