Emergency Services Telecommunicator I

Telecommunicator II

Are you ready to make a real difference in your community every single day? We're looking for a dedicated and experienced Telecommunicator II to join our fast-paced, mission-driven team. In this vital role, you'll be the first point of contact in emergencies—providing critical support, clear communication, and calm leadership when it matters most.

As a Telecommunicator II, you will perform intermediate technical work receiving, classifying, processing, and dispatching emergency and non-emergency service calls using computer-aided dispatch (CAD) systems. Operates the emergency communication system; receives complaints and requests for service; obtains necessary information and dispatches necessary personnel and/or advises callers of proper contact for assistance or information.

Monitors public and private fire and security alarms.

Monitors the activities of law officers on patrol, fire, rescue and EMS personnel; Monitors the weather conditions and reports inclement conditions to Emergency Services via radio, telephone, social media outlets as appropriate.

Responds to afterhours emergency calls of various County agencies.

Mobilizes and demobilizes Mobile Command Center, Mobile Resource Center and other emergency management resources.

Provides direct logistical and operational support to the Emergency Management Team in times of disaster and major incidents.

Enters phone changes into the 911 index database.

Ensures center and data security.

Attends mandatory training sessions to maintain certifications.

work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities.

Work Environment Work occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to the risk of electrical shock and exposure to vibration; work is generally in a moderately noisy location (e.g. business office, light traffic). Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Knowledge of CAD system(s) and related computer functions.

Ability to accurately perform data entry at a reasonable rate of speed.

Ability to operate standard office, data entry and computer equipment and communication consoles.

Ability to learn and apply new skills in the area of radio and telephone communications relative to emergency services.

Minimum Education and Experience: High School Diploma or its equivalent and one (1) year of related experience, or equivalent combination of education and experience.

North Carolina DCI Certification TDD Certification PowerPhone Basic Fire, Medical and Law Telecommunicator Certifications NC EMD Certification FEMA IS-100 FEMA IS-200 FEMA IS-700 FEMA IS-800

Successful completion of SBI background check with required fingerprinting by Sheriff Office. (