Head of Technical Programme Management

Job Title Technical Program Manager Job Description Summary The Program Manager is responsible for leading and overseeing complex programs composed of multiple, interrelated projects to ensure delivery aligns with strategic business objectives, service commitments, and contractual obligations. This role defines and implements program governance, integrates delivery across workstreams, and provides leadership with clear visibility into progress, risks, financial health, and outcomes. Operating independently with urgency and rigor, the Program Manager drives decision‑making, resolves program‑level issues to closure, and serves as a primary liaison between program teams, technology team alignment and executive leadership while setting high standards for quality, accountability, and continuous improvement.
Job Description Responsibilities Own end‑to‑end program delivery and quality, ensuring alignment with business objectives, statements of work, and defined success criteria.
Define, implement, and maintain program‑level governance and controls, including status reporting, risk and issue management, stakeholder engagement routines, and required artifacts.
Independently track and manage program‑level milestones, dependencies, risks, issues, and decisions with urgency and rigor; Drive program‑level decision‑making by framing options, risks, and trade‑offs and ensuring leaders receive decision‑ready information at the right time.
Proactively manage changes to program scope by assessing impacts to schedule, budget, quality, risk, and outcomes; Manage program financials - budgeting, forecasting, and reporting - to meet financial expectations and provide clear visibility into program health and profitability.
Ensure program‑level procurement reporting and financial transparency align with delivery plans and statements of work.
Translate complex program data into clear, actionable insights through synthesized cross‑project information and executive‑level reporting on progress, critical path, risks, and financial status.
Monitor and assess customer satisfaction, delivery quality, and program performance; Provide leadership, coaching, and mentorship to Project Managers, Senior Project Managers, and other team members to drive execution discipline and high‑quality outcomes.
Qualifications 8- 10 years of progressive project management experience, including a minimum of 5 years of active program management experience leading complex, cross‑functional initiatives.
Demonstrated ability to work independently and track proactively to program timelines, milestones, risks, and issue resolution.
Extensive problem‑solving skills with the judgment and perseverance to drive complex issues and risks to resolution.
Proven experience managing, tracking, and forecasting financials and budgets for large‑scale or external customer programs.
Bachelor's degree required; PMP, PgMP, Prosci, or Agile/Scrum certifications preferred.
Experience with data, analytics, CRM, enterprise applications, or technology transformation programs preferred.
Synthesizes cross‑project data into decision‑ready insight.
Financial Management - Advanced. Risk, Issue & Dependency Management - Advanced. Adaptability & Pivot Management - Advanced. Flexes between structured and agile approaches based on evolving needs.
Smartsheet and Microsoft 365; effective use of AI‑enabled tools for rep

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