Advertising Brand Ambassador (

CRC Brand Ambassador
Cartier | Coral Gables, FL
The Brand Ambassador at the Client Relations Center is responsible for delivering an exceptional service experience to all internal and external customers. This position will provide information via phone, email, and chat. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand(s) they support during every interaction.
Primary Duties:
Handle inbound calls; greet all customers in a timely, professional and engaging manner.
Provide elegant written responses to customers' inquiries via email, social media and other channels, while meeting our service expectations in each conversation.
Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario.
Assisted sales: orders initiated by phone and/or website; this will involve a great deal of data entry and knowledge of the collections and use of storytelling trainings
Initiate proactive outbound calls to clients for clienteling, celebrating milestones, communicating product launches, and providing service updates, with the goal of strengthening client relationships and enhancing their overall experience.
Consistently seek new product knowledge to act as an expert for the maison. Apply Maison storytelling and product expertise to make contextual, value?adding recommendations.
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales. Drive tasteful cross?sell/up?selling. Maintain composure through high volume or complex problems; escalate cases thoughtfully and with precision.
Answer a wide variety of customer inquiries, as well as guide clients through repairs, status of repairs, timelines, estimates, returns/exchanges, and service policy clarifications; set clear expectations and follow through.
Geographical Area Under Responsibility: Client Relations Center, Americas (Latin America Focus)
Job Profile
Education:
~ Bachelor's degree preferred but not required, especially in Business, Fashion, Retail or related field

Required Experience:
~3+ years in contact center, customer service environment, retail, hospitality or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Technical Skills/Abilities:
Professional Experience & Industry Knowledge
Experience in eCommerce, preferably within the luxury retail sector
Knowledge and enthusiasm for the luxury market (fashion, jewelry, etc.)
Ability to absorb extensive information about brand history, product offerings, and communications/advertising programs
Technical Skills
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)
SAP and/or Salesforce experience is a plus
Strong computer literacy and technical agility to learn multiple systems and applications
Ability to multitask across various tools and platforms

Client Service & Professionalism:
High level of maturity, poise, sound business judgment, and strong change?management skills when working with luxury and highly demanding clients
Excellent verbal and written communication skills
Strong understanding of formal and informal etiquette and culturally relevant manners
Organized, efficient, and detail?oriented in day?to?day operations
Self?sufficient, proactive, and positive attitude; strong team player
Quick learner with the ability to adapt to new information and processes
Scheduling & Availability:
Flexible availability to work Monday through Sunday, between 8am9pm (hours subject to change)
Availability to work all holidays
Ability to travel as required
Personal Skills:
Bilingual ambassador: Spanish and English is a must. Portuguese is a plus
We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture
Richemont