Facility Maintenance Dispatcher

UPMC Corporate Facilities Engineering and Maintenance is hiring an Facilities Dispatcher to join our team! This role will work on varied days, which includes assigned weekends and holidays. The position will work daylight, evening and overnight shifts. This position requires onsite training and orientation. Upon successful completion of the training period, offsite work arrangements may be available based on departmental needs. Please note that in the event of a network outage or other critical technical issues, you may be required to report onsite temporarily. Take a look at this video! cdnapisec.kaltura.Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.

Provide CMMS and technical support to front-line facilities maintenance staff (both mobile and PC-based) for data entry, work request inquiries, and staff availability. Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, MobileView temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.

Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.

Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs. Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMCs core values and promotes patient safety and satisfaction.

High School Diploma or equivalent is required.

Proficiency in Microsoft Office applications required.

Dealing with Difficult Customers DEI 101One (1) year experience working in a call center or collaborative office setting required.

Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required.

ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.

Knowledge related to basic maintenance and facilities operations preferred. Act 34 Criminal Clearance UPMC is an Equal Opportunity Employer/Disability/Veteran