Head of Operations Management (m/w/d)

Operations Manager – Grand Rapids Market

Produce has grown from a single pushcart into one of Michigan and Northern Ohio's most respected foodservice produce distributors. Still family-owned and now led by the fourth generation of the LaGrasso family, we are committed to quality, reliability, and exceptional customer service.

We are seeking a hands-on Operations Manager to lead our Grand Rapids market. This individual will manage local route drivers, oversee daily deliveries and equipment, maintain strong customer relationships, and help develop new accounts.

Monday through Saturday The Operations Manager must be consistently active and available during these early-morning hours to support drivers, resolve problems, and ensure routes leave safely and on time.

Coach employees, manage performance and discipline, and handle terminations in coordination with company leadership.

Oversee early-morning route departures, driver coverage, delivery performance, and daily operational issues.

Ensure customers receive dependable, accurate, and professional service.

Resolve delivery problems, shortages, returns, complaints, and other customer concerns.

Build strong relationships with existing customers and help identify and onboard new accounts.

Manage tractors, trailers, refrigeration equipment, and other operational assets.

Assist in coordinating inspections, preventive maintenance, repairs, and emergency service.

Promote compliance with company policies, food-safety standards, and applicable DOT and FMCSA requirements.

Monitor safety, labor, overtime, fuel, fleet expenses, and route efficiency.

Communicate regularly with sales, transportation, and leadership at the Detroit facility.

Operations, transportation, logistics, distribution, or route-management experience.

Strong leadership, customer-service, organization, and problem-solving skills.

Working knowledge of fleet maintenance, transportation safety, and DOT requirements.

A CDL Class A license is a significant advantage and is strongly preferred.

Additional early-morning, daytime, weekend, or holiday availability may be necessary based on operational needs.

The position requires travel throughout the Grand Rapids market and occasional travel to Detroit.

The role includes working around trucks, loading areas, and refrigerated environments. The successful Operations Manager will ensure routes leave safely and on time, drivers meet performance expectations, equipment remains operational, customer concerns are handled quickly, and the Grand Rapids market continues to retain and grow its customer base.