Realtors/Mortgage Professionals

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.
Take first mortgage loan applications via face-to-face interview, mail, and telephone
Interview and counsel members regarding mortgage loan products, financing options, and the mortgage loan process
Review mortgage applications for completeness and accuracy and identify additional information or supporting documentation needed
Assist members in understanding loan requirements, conditions, and documentation needed to support their mortgage application
Request and obtain required documentation and forward documentation to the Mortgage Processor
Maintain contact with members throughout the mortgage loan process and provide updates regarding application and processing status
Coordinate with Mortgage Processors and other appropriate parties to support timely processing of mortgage applications
Respond to routine inquiries regarding mortgage applications, documentation requirements, processing status, and next steps
Identify routine application or processing issues and seek guidance or escalate more complex issues as appropriate
Monitor assigned mortgage applications to support timely completion of required activities and documentation
Follow established procedures to help ensure mortgage loan activities comply with applicable federal laws and Navy Federal, NCUA, and secondary market requirements
Build and maintain effective relationships with members, Realtors, builders, and other referral sources
Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Effective database and presentation software skills
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Monday - Friday, 8:00AM - 4:30PM

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