Shift Teller I

Overview About Us : Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years. Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

The Bank Teller is responsible for providing excellent customer service, conducting financial transactions accurately, and promoting bank products and services. The ideal candidate should possess strong interpersonal and communication skills, attention to detail, and a solid understanding of banking procedures.

Key Responsibilities Customer Service : Greets customers in a friendly and professional manner, understands their needs, and provides appropriate solutions. Assists customers with account inquiries, deposits, withdrawals, and other general banking transactions. Maintains a high level of customer satisfaction by promptly resolving any issues or concerns.

Cash Handling : Accurately counts, receives, and disburses cash, checks, and other financial instruments. Ensures the cash drawer balances at the beginning and end of each shift, following the bank's cash handling policies and procedures.

Transaction Processing : Performs various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler's checks. Ensures all transactions are processed accurately, efficiently, and in compliance with regulatory requirements.

Follows regulatory requirements, including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and deterrence of money laundering or other unlawful activities.

General Qualifications Must be a high school graduate or equivalent.

1 year of teller experience or 1-2 years of experience and/or customer service experience, including cash handling.

Experience with Jack Henry or similar platforms is beneficial.

An overall knowledge of typical bank-related products and services will be a plus.

Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.

Not substantially exposed to adverse environmental conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.