Labor Liaison - Part-time

US Fertility , the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we're just getting started.

We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility.

Schedule: Monday through Friday, Schedule varies as needed 8:00 AM to 6:00 PM Eastern Time
Compensation: $22.00 to $25.00 per hour (commensurate with experience)
In this role, the New Patient Liaison will:
Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
Use a "soft sell" and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
Follow-up with all prospective customers
Bachelor's degree preferred
Five years customer service experience with at least two-three years inside sales experience
Competency in active listening and relationship building, and ability to communicate with empathy
Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
Excellent interpersonal and telephone skills. Bilingual would be plus
Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through.
Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement-for themselves, their colleagues, and the patients we serve.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Part-Time Employees
• Performance-based bonus opportunities
• Per Diem Employees
• Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility-and help shape the future of fertility care.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.