Medical Records/Receptionist - Temporary

Come Join Overstory Health as a Medical Receptionist in Boston, MA
Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. We are seeking a dedicated and personable Medical Receptionist to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive virtual experience. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.
Manage Operations: Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
Handle Patient Check-In and Check-Out: Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.
Support Administrative Tasks: Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations and provide administrative support for the clinical and admissions teams, such as scheduling and coordinating appointments, preparing documents, technical support during sessions, and data entry.
Experience leveraging local community and social services in Boston, MA to connect individuals with essential resources.
Schedule: Monday-Friday 8:30am-5pm
Education: High school diploma or equivalent.
Experience: Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non-healthcare setting.
Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
Technology: Proficiency in Google applications, with a willingness to learn job‑specific software (e.g., Slack, Zoom, Electronic Health Records).
must be comfortable managing inquiries, building rapport, and navigating uncertainty or hesitation from patients.
Experience working with medical professionals and confidence interacting with a diverse patient population.
Why Join Overstory Health?

• Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
• Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
• Competitive hourly range of $22-27/hr. and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• We are guided by our mission to deliver compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time. Connection : We build deep, authentic relationships—with our patients, communities, and each other—because strong connections are the foundation of exceptional care.

OUR COMMITMENT TO EQUITY & INCLUSION

Overstory Health is an equal opportunity employer. We are committed to building a diverse and inclusive team that reflects the communities we serve. Overstory Health delivers compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time.
Transform Behavioral Healthcare to empower every individual and their community to heal, connect and thrive.
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