Head of Business Operations - Remote

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Security Clearance Type: None/Not Required

Security Clearance Status: Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.What You Will Do:Pratt & Whitney’s Tooling Support Services (TSS) is seeking an experienced Operations Manager to lead our Logistics operations within the TSS team. The person in this role will manage the 3PL support relationship, customer service, and procurement team as well as the main focal for supplier quality and collaborating on audit schedule and dispositioning non-conformances all while maintaining a focus on delivering the right tool, on time, every time.Manage cross-functional communication, ensuring clear ownership, timing, and closure of open actionsFocal for Supplier Quality audits/ disposition/ prioritizationSupport weekly production meetings with Procurement/ CSR’sDrive CORE initiatives on-siteDrive resolution by coordinating across outsourced labor and PW employeesMaintain visibility to execution risks, gaps, and recovery to receiving, inspection, and shippingProvide execution inputs into capacity and resource planningInterface directly with site and working teams to ensure alignment and follow-throughEnsures personnel conduct timely and accurate inventory transactions, receipt, put away, picking and issuing of material to/from stock in assigned warehouse/stockrooms to support timely and accurate delivery of material to production or customers.Ensure timely completion, resolution and analysis of cycle-counts to drive improved inventory accuracy.What You Will LearnLearn about the Aftermarket Aerospace industry and the tooling process across multiple customers and business units.Grow into a key member of the Tool Support Services leadership team engaging with outsourcing support, customer service, and procurement team as well as the main focal for supplier quality and collaborating on audit schedule and dispositioning non-conformances all while maintaining a focus on delivering the right tool, on time, every time.OR Bachelor’s degree and 10+ years of relevant industry experience; Qualifications We PreferDegree in STEM field; Engineering, Business or Supply Chain.Experience managing 3PL relationships and Logistics/Warehouse OperationsPersonnel management experience to include developing and leading teamsUnderstands basic management approaches such as work scheduling, prioritizing, coaching and process executionExperience using analytical and problem-solving skills to effectively identify and resolve issues and mitigate risks. Experience with MS Office programs and ERP systems, ideally SAP Warehouse and Sales modulesAftermarket Aerospace Composite and Overhaul and Repair (MRO) industry experienceExperience with continuous improvement tools, principles and methodologies (CORE/ACE/SixSigma, etc.) Ability to work and effectively communicate with all levels of management, shop personnel, customers and suppliers.We’ve introduced role types to help you understand how you will operate in our blended work environment. This includes all production and maintenance workers, as they are essential to the development of our engines.Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms:Click on this link to read the Policy and Terms