VP, Head of Product Management

Vice President, Product Manager within Payments

Join our Payments team to shape reusable, resilient platform services that power high-value customer and partner journeys across Chase. As a Vice President, Product Manager within Payments, you will lead cross-functional teams through the full product lifecyclefrom shaping and challenging requirements, to shipping on time, to operating and evolving resilient services in production. You'll work across product, engineering, architecture, design, analytics, and risk partners to build capabilities that are scalable, well-controlled, and designed for reuse across multiple journeys and partners. We're looking for product owners who thrive in ambiguity, challenge assumptions, communicate clearly at every level, and can move seamlessly from API-level detail to executive-level discussion.

Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and platform strategies, including 01 initiatives

Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics that can be implemented as user stories and workflows

Shape and challenge requirements by asking the right questions, aligning stakeholders, and ensuring solutions are scalable, reusable, and consistent with platform patterns

Partner deeply with engineering to influence technical design, validate readiness, and ensure solutions meet functional, resiliency, performance, observability, and control expectations

Own roadmap sequencing, prioritization, trade-offs, dependencies, and agile execution to deliver measurable customer and platform outcomes

Establish strong production ownership, including monitoring, incident response partnership, defect prioritization, root-cause remediation, and operational excellence improvements

Drive platform adoption and partner enablement by simplifying integration, onboarding, and downstream operational processes

Ensure a strong risk and controls environment by partnering with Risk, Controls, Legal, Compliance, and other governance teams

7+ years of experience in product management, payments, financial services, or related technology-led roles

• Strong product mindset: customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
• High technical fluency, including the ability to discuss APIs, service-based architectures, integration patterns, and the end-to-end product development lifecycle using Agile methodologies
• Strong operational and risk orientation, with an understanding of what it takes to run reliable services and manage controls in production
• Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience

Experience in money movement and digital payments, including account-to-account transfers, funding and payouts, digital wallets, card-related payments, payment processing, or adjacent products

Experience building and scaling platform capabilities and reusable services used by multiple products, journeys, or partners

Prior 01 build experience in modern architectures, such as cloud-native microservices and high-throughput, high-availability systems

Fintech, payments platform, or large-scale consumer payments experience strongly preferred

We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.