Head of Programme Management

Program Manager

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. Join our team as a Program Manager!

Make More Than a Living, Make a Difference

Our Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 Days of Paid Time Off the First Year
• 11 Paid Holidays
• Retirement Savings Plan with Employer Match Up to 5%
• Flexible Spending Accounts
• Paid Short-Term and Voluntary Long-Term Disability
• Group Term Life and AD&D Insurance
• Voluntary Term Life Insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Salary Rate: $50,000 - $55,000

Duties & Responsibilities

The Workforce Development Program Manager is responsible for supporting and monitoring the delivery of high-quality programs, in accordance with contract specifications.

Supervise all Workforce Development contracted activities and services at assigned sites to ensure model integrity and contractual compliance.

Interview, hire, train, and directly supervise staff at assigned program. Responsible for conducting performance evaluations for assigned staff, as well as other evaluation tools for measuring outcome performance.

Maintain program/department entry into data systems through accurate and timely input of referrals, client and/or staff demographics, billing, attendance, event, and assessment data.

Facilitate and coordinate/attend activities in the community relating to employment services. Connect with employers and community organizations on a frequent basis to market and enrich the program and the success of participants.

Ensure regular contact with employers to monitor employment satisfaction and to suggest refinement of requirements to better prepare participants and meet employer hiring needs. In doing so, seeking to maintain a positive relationship with our partnered employers.

Work with clients to develop assigned subsidized placements, accurately complete Worksite Agreements, and review policies and processes with participants and employers.

Develop and/or strengthen relationships with local employers, colleges, military, and social service agencies leading to fulfillment of contractual objectives.

Monitor and manage the entry of data collected on client and employer activity in internal and/or state systems. Maintain accurate participant records by performing filing and general clerical functions.

Track and report placement activities and work with staff to identify job placement concerns based on these reports. Assist in proposing solutions to better serve both client and employer.

Program marketing, minimum one event per quarter (Specialized Recruitments, job fair).

Understanding of Labor Market Information, Demand Occupations, and trends in employment.

Ability to travel as needed to perform duties of the job.

Qualifications

• High School Diploma or equivalent required. Bachelor's Degree in Business Administration, Social Work, Human Services or related field preferred.
• 3+ years of relevant work experience hiring, training, and managing staff. Experience working with the targeted population preferred.
• Ability to assume responsibility without direct supervision; to exercise initiative, judgment, decision-making, and flexibility. Excellent interpersonal communication, detail-oriented, analytical approach, verbal and written communication, adaptability. Strong organizing and planning skills.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
• Must have appropriate and valid state driver's license, be able to meet requirements for Eckerd's Auto Insurance, and be able to drive for business purposes.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Eckerd Connects