Head of Supply Chain & Logistics

Role: Reverse Logistics Manager
Duration: Full Time
Compensation: $150k - $170k 10% Bonus
Citizen GC Holders or Authorized to Work in the U.We are seeking an experienced Reverse Logistics Manager to lead reverse supply chain operations within a fast-paced high-tech manufacturing environment. This position will oversee customer returns RMA processing repairs refurbishment warranty recovery inventory recovery and product disposition.
The ideal candidate is a hands-on operational leader with experience building and improving reverse logistics processes. This individual will partner closely with Supply Chain Operations Quality Manufacturing Engineering Finance and Customer Service to improve recovery rates reduce costs identify product failure trends and ensure an excellent customer experience.
Lead reverse logistics operations including returns RMA repairs refurbishment warranty claims asset recovery and product disposition .
Develop and manage end-to-end RMA processes for customers and internal stakeholders.
Ensure returned products and materials are received inspected processed and dispositioned efficiently.
Oversee quarantine inventory and disposition decisions.
Maximize inventory recovery through repair refurbishment component harvesting resale recycling or redeployment.
Partner with Finance and Supply Chain to reduce inventory write-offs and obsolete inventory costs.
Maintain accurate inventory transactions and reconciliation within ERP and warehouse systems.
Partner with Quality Engineering and Manufacturing teams to identify root causes of product failures and return trends.
Manage customer escalations related to returns warranty and product recovery.
Develop KPIs and dashboards around return volumes cycle times failure trends recovery rates costs and customer impact.
Drive process improvements using Lean Six Sigma and continuous improvement methodologies .
Manage relationships with third-party logistics providers repair vendors carriers recyclers and service partners.
Lead coach and develop reverse logistics team members while establishing clear performance expectations.
Bachelors degree in Supply Chain Management Logistics Business Operations Management Engineering or a related field.

• 7 years of progressive experience in reverse logistics supply chain manufacturing operations warehouse management or a related function.
• Hands-on experience with RMA warranty repair refurbishment returns or product recovery operations .
• Strong understanding of inventory management warehouse operations transportation and supply chain processes.
• Experience working with ERP platforms such as SAP Oracle Microsoft Dynamics or similar systems .
• Advanced Excel and data analysis skills.
• Strong project management problem-solving and stakeholder management capabilities.

Experience within electronics manufacturing server hardware data center equipment technology hardware EMS or other high-tech manufacturing environments .
Experience with failure analysis warranty management and/or repair depot operations.
Experience supporting global customers or international reverse logistics operations.
Experience with WMS and transportation management systems.
Lean Manufacturing and/or Six Sigma certification.
This is a fully onsite leadership position in the Hutto/Georgetown Texas area and is well suited for someone who enjoys being close to the operation developing teams and driving measurable improvements across complex reverse logistics processes.
Technology is our focus and quality is our commitment. As a leading global expert in delivering flexible technology and talent solutions we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our tailored offerings include a wide variety of professional services project solutions managed services and talent resources all bolstered by our strategic partnerships with cutting-edge technology services. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact for assistance.
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