Bank Teller - Immediate Hire

Lead Bank Teller Position

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

The Teller position is one of the most important client support roles at Lead Bank. We intentionally created a non-traditional banking atmosphere that allows each client to have a personalized, immersive experience. Our Tellers are the face of the bank. They greet and ensure all clients receive excellent service on all financial transactions. Tellers develop fluency with Lead's suite of personal and business financial products. Our relationship-building approach removes any sales pressure, allowing our bankers to focus on what's most important to us: meeting the needs of our clients.

Interdepartmental collaboration has allowed Tellers to learn and find new passions. A majority of our Tellers remain on the Lead Bank team and have since grown their careers in other areas of the Bank, including Accounting, Lending, and Management.

Deliver superior financial services to both consumer and business clients

Manage and balance cash drawers, vaults, and ATMs

Handle incoming and outgoing mail, ensuring timely and accurate processing of financial documents and client and partner communications.

Process a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments in a confidential manner

Report information related to financial transactions as required

Follow all BSA/AML, CIP/KYC, CTR, and SAR requirements, escalating any unusual or potentially fraudulent activity immediately

Become a Lead Bank product knowledge expert. Educate clients and new hires on specifics of our financial service offerings

Adhere to operational and compliance policies and procedures

Cross train for a Branch Banker position after Teller duties are mastered

Cash handling experience

Bring communication skills that help you understand client needs

Demonstrate comfort and professionalism with outbound and inbound phone communication, including proper phone etiquette

Bring excellent client care skills that will help you build professional relationships and curate interactions based on client motivations

Show a strong accountability and group responsibility for the customers we serve, taking on and performing tasks, and solving problems as they come

Willingness to share and rotate frontline operational tasks, especially mail processing and client phone outreach, to support overall branch success

Flexibility to work rotating Saturdays, extended hours, or provide relief at nearby branches as needed

• Hours: Monday-Friday 8:45am to 6:00pm and Saturday (Rotating Schedule) 9:00am-12:00pm
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA

Flexible vacation policy, including PTO and paid holidays

Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.