Service Department Parts Counter

Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.

Communicate effectively with customers and vendors via phone, in-person or email.

Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.

Interact with Service Team to coordinate parts for vehicle repair and service.

Order parts from suppliers based on service department and customer requests.

Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.

Check number and unit cost as well as total billing for charges against proper records.

Specifies parts accurately.

Takes inventory, maintains records of goods received and keeps perpetual inventory controls.

Receive payment or obtain credit authorization

Process core returns, parts warranties and parts returns as necessary.

Mathematics calculations of inventory, payments and invoices.

Knowledge of automotive parts

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

High School graduate or equivalent, 18 years or older required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.