Automotive Call Center Representatives: Full Time

Location Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore

Job Description We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle.

Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.

Daily Responsibilities Make a minimum of 100 outbound calls per day to service prospects

Respond to all internet leads, inquiries, and follow-ups via phone, text, and email

Maintain accurate notes and updates in the CRM (DriveCentric)

Work closely with the sales team and managers to pass along qualified opportunities

Follow dealership scripts and guidelines to ensure brand consistency

Meet or exceed daily, weekly, and monthly performance goals

Participate in daily team meetings and performance reviews

Requirements Prior experience in a high-volume call center or BDC is preferred

Strong communication skills and phone etiquette

Basic computer and CRM navigation skills

Available to work full-time, including some evenings and weekends

Compensation & Perks Competitive hourly rate or salary

Bonus & commission structure based on appointment shows and sales

Paid training

Health, dental, and vision benefits available

Opportunity for growth within a high-performing dealership group

Two shift options available.

Apply now and start your career in one of the fastest-growing departments in the dealership!

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