Caseworker (Full Time)

The Social Worker serves as a liaison for Town-wide human services policies and procedures. This position along with a Case Manager is responsible for acting as a central access point for Ashland residents seeking social services, including referral assistance, crisis intervention, and financial support. The role involves helping residents identify appropriate resources, providing case management and support, disseminating relevant information, and coordinating referrals.

Responsible for maintaining and revising protocols and procedures for the human services division.

Provides comprehensive case management for clients. Makes an assessment of client needs regarding physical and mental health, ability to function; provides care management services to identify appropriate action and options available to the resident in need.

Conduct in-home visits, office meetings and phone conversations with residents to identify needs for service and make appropriate referrals for services;

Provide case management and support to residents and their family members through mediation and family meetings; Assist residents to apply for services, food stamps, fuel assistance, Medicaid or other assistance.

Provide follow-up case management for residents that have accessed services or have participated in the Jail Diversion Program.

Build partnerships with human services agencies.

Work with various human services task forces, such as the Hoarding Task Force, to address social emotional issues.

Assist the team with Food Resources pickup, drop off, orders, and walk-ins at the Food Pantry.

Identify emerging human services issues.

Create a referral network for the departments of Youth and Family Services, Elder Services, and Veterans Services.

Attends professional meetings and classes regarding issues related to the human services department.

Provides information and education through the Town website, social media, public presentations, and written reports.

SUPERVISION RECEIVED

The employee works under the direction of the Director of Prevention & Human Services. The employee plans and prioritizes the majority of the work independently, in accordance with standard practices and previous training. Technical and policy issues or changes are discussed with the supervisor. SUPERVISION PROVIDED Provide guidance and supervision to the Case Manager.

Bachelor’s degree in Social work or related human services field (Master’s preferred), 3-5 years of social services experience.

• State Certification as a Licensed Mental Health Counselor, Licensed Independent Clinical Social Worker (preferred). Will accept applicants with Licensed Clinical Social Worker license. Please Note: We cannot provide on-site supervision for LCSW's seeking independent licensure.

Knowledge of available services to address social, emotional, and financial issues.

Ability to communicate both orally and in writing, to be a good listener, display sensitivity to the needs of residents, and have strong social and interpersonal skills.

Skill in standard office equipment and computer applications.

There will be some occasional lifting of food pantry items and other various office items.

Full-time

Strategy/Planning and Information Technology