Head of Total Rewards - remote

NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2026, ESRT's portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

The Total Rewards Manager manages the day-to-day administration of ESRT's benefits, payroll, union obligations, and related accounting processes. In partnership with the Director of Total Rewards, the Manager will strengthen processes, support strategic initiatives, and enhance the employee experience.

PAYROLL:

Manage the company's payroll operations, including time and attendance, responding to payroll-related questions, and ensuring timely and accurate processing of payroll for all employees
Assist in internal and external audits and examinations, compliance, and tax audits
Coordinate with the Human Resources department to ensure accurate and timely processing of new hires, terminations, and other employee changes
Maintain accurate and current employee payroll records including tax withholding forms, payroll deductions, changes in employee status, and other payroll information
Manage, coach, and develop the Payroll & Benefits Administrator and assume responsibility for success
Lead the development and implementation of payroll related policies
Streamline payroll processes and workflows when possible
Manage sensitive and confidential matters like organizational changes, planning, and protecting the security of information, data, and files
Support the VP, Process Improvements & Total Rewards with challenging assignments and process enhancements
Be a brand ambassador and a culture carrier for ESRT
Oversee the administration of all employee benefit programs including benefits enrollment, FMLA, PFL, retirement, worker's compensation, disability, and related programs
Ensure timely processing of all benefits-related invoices for corporate and union employees
Perform system audits of ESS system and ensure timely processing and payment for all union 401(k) and benefits remittances
Manage all wellness initiatives for ESRT corporate employees

UNION:

Pay monthly union benefits and dues
Manage all agency audits for payroll, and benefits as required to reconcile union payments
Develop a close working partnership with the unions and Business units on all union payroll matters
Assist with the monthly financial close by preparing account reconciliations, submitting journal entries, and working cross functionally with other internal stakeholders to obtain relevant information
Assist in various ad-hoc projects as needed
Manage the timely and accurate processing of payroll each week and ensure accurate processing of union benefits and dues payments
Actively seek opportunities for process improvement, cost reduction, and compliance enhancement to stay up to date with laws and regulations
Strong interpersonal skills and a true customer service orientation towards employees
Absolute integrity, discretion and sensitivity to confidential company and employee information
demonstrated proficiency with HR metrics and reporting
Bachelor's Degree or equivalent experience in Human Resources

• Knowledgeable in government regulations related to payroll such as ACA, ERISA, FMLA, PFL and state and federal regulations, etc.
• Retirement plan management and/or administration experience

Prolonged periods of sitting at a desk and working on a computer
Competitive base salary and bonus

• Health/Dental/Vision insurance
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

Flex remote work time
Flex Summer Fridays
Employee engagement programs
Complimentary Empire State Building Observatory access
We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.