Guest Services/Front Desk Innkeeper

Guest Services Supervisor
At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.
In this highly collaborative role, the Guest Services Supervisor leads and supports the front desk team, works in coordination with different departments, and ultimately ensures each guest journey is smooth, personal and memorable- with each arrival and departure reflecting Mirbeau's signature hospitality, and the exceptional, curated experiences we're known for. Our ideal candidate is a charismatic, articulate leader with experience in hotel or spa operations. They bring purposeful, high-impact leadership that elevates both team performance and the guest experience. Exceptional communication skills, composure under pressure, and the ability to multitask with ease are essential. They lead with clarity, intention, and authentic care—fostering a culture built on trust, respect, and excellence.
Pay rate: $22.00 to $27.00
Schedule - Flexible
Job Responsibilities:

Guest Experience & Service Standards
Deliver exceptional service to all guests, following Forbes and Mirbeau Standards
Greet, register, and check in arriving guests; create key cards and escort or direct guests to their rooms
Assist departing guests with check-out procedures, billing inquiries, and payment processing
Promptly and professionally resolve guest concerns with empathy, clarity and discretion
Promote resort amenities and services by staying informed on all offerings, hours of operation, and special promotions
Respond to guest inquiries and reservation requests via phone, email, and in person- providing accurate information and courteous assistance

Front Desk Operations
Verify daily arrivals, room statuses, and ensure guest requests are logged and communicated using the pass-on log
Maintain accurate billing by coordinating with Spa and Food & Beverage teams for room folio transfers
Keep the front desk and adjacent areas clean, organized, and fully stocked
Perform all front desk associate tasks as needed, including checklists, drawer counts, and preparation of guest deliveries and amenities
Ensure front desk is properly prepared for evening and overnight shifts
Prepare pre-registration materials and verify post-reservations after the Reservations Desk has closed
Communicate effectively with the next shift, ensuring a seamless guest experience and operational continuity

Team Leadership and Training
Lead, coach, and support the Guest Services team (Front Desk, Bell Persons) in delivering consistent service
Provide ongoing training, performance feedback, and disciplinary guidance as needed
Assist HR team with interviewing, hiring, and onboarding of new team members
Monitor and reinforce the proper use of company policies and service standards, by all employees, at all times
Ensure all team members maintain professional appearance, including proper uniforms, nametags, and personal hygiene

Communication & Coordination
Maintain open lines of communication with all departments to ensure operational alignment and service excellence
Work closely with Housekeeping to ensure timely and accurate room status updates
Attend required meetings as deemed necessary by the resort
Communicate all important updates, incidents, and guest needs through daily pass-on logs and internal communication tools

Administrative & Strategic Duties
Conduct regular inventory of office supplies and guest amenities; assist with reordering as needed
Develop strategies to enhance front office efficiency and operations
Enforce all resort policies and procedures with consistency and professionalism
Address and respond to major guest or operational issues that arise during scheduled shifts

Qualifications, Skills & Educational Requirements:

Experience & Background
Previous experience in hotel, resort, or spa operations, with a strong understanding of front office procedures and guest service standards
Proven supervisory or team leadership experience, ideally within an elevated hospitality setting
Familiarity with Property Management Systems (PMS) and other hotel software applications is highly desirable
Demonstrated success in coordinating across departments to support seamless guest experiences

Guest Service & Communication
A genuine passion for hospitality and a deep commitment to guest satisfaction, with the ability to create warm, thoughtful, and memorable experiences
Exceptional communication skills- both verbal and written- with the ability to convey information clearly, tactfully, and professionally
The ability to engage graciously and effectively with guests, colleagues and leadership at all levels

Professional Presence & Demeanor
A polished, professional, and well-kept appearance in line with elevated hospitality standards
A calm, confident, and welcoming presence, with the ability to navigate guest interactions with empathy, efficiency and grace
A naturally pleasant and charismatic demeanor, with the ability to foster trust and ease in every interaction

Organizational & Operational Skills
Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment
Attention to detail and the ability to remain composed under pressure
Experience leading or assisting with front desk operations, including scheduling, check in/check out procedures and team coordination

Technical Proficiency
Proficiency in computer systems and hotel-related software; experience with PMS platforms is preferred
Ability to answer guest inquiries, manage reservations, and support administrative needs efficiently and accurately

Physical Requirements
Ability to stand for extended periods and maintain energy, focus, and professionalism throughout the shift

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.