Retail Sales (Budtender)

Budtender

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. The Budtender is responsible for creating a world-class customer experience for all customers. The Budtender will promote a positive, customer service-oriented, and compliant work environment. This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location.

The Budtender is responsible for compliance with all policy and procedures and all other operational objectives of the business, as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The Budtender must be passionate about their role and have a strong willingness to help people become educated about cannabis.

Meet & exceed personal sales volume and KPI goals.

Assist in building a great company and business that disrupts the traditional retail model and embrace change.

Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.

Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.

Proactively answer customer questions and ensure knowledge of products and usage.

Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.

Accountable for accurately utilizing PharmaCann's Point of Sale system.

Execute customer transactions with high attention to detail and ensure accuracy in register transactions.

Complies with all security, safety, and legal requirements.

Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.

Maintain a clean and organized point of sale area.

This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.

Projects a positive image of the organization to employees, customers, industry, and community.

A minimum of a High School diploma is required.

Minimum 2 years' experience with customer service in a fast-paced retail environment

Strong analytical skills to assess data, facts, and figures

Proven expertise and experience to accurately manage a register

Exceptional customer service skills

Strong computer-based skills

Requires weekend/holidays altering rotation

Requires overtime according to business needs

In addition, false nails, nail polish, false eyelashes and any other object that may possibly contaminate food is not allowed in the processing/production areas

Standing, walking, bending, working with hands/arms at an extended horizontally or above head position for long periods and lifting up to 50 pounds, lifting/carrying product totes, pushing carts, moving and making adjustments to process equipment.

Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.