Head of Operations & Business Management

West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. How will yours help write our future?

Supervise production processes and personnel in assigned field. Responsible and accountable for adherence to procedures, proper production, quality, maintenance, safety and schedules on assigned shifts; promote effective team member/Company relations to help improve customer service and Company profits.

Oversee the day-to-day production activities of plant products at the most economical cost consistent with prescribed quality standards in a timely manner. The incumbent is responsible for the cost performance of the assigned unit.

Promote all site initiatives including plant safety programs, lean initiatives, training programs, etc., and consistently interpret and apply all HR policies, practices and procedures among our plant personnel.

Participate in the resolution of employee complaints and personnel or performance issues and/or coach employees to encourage teamwork. Routinely evaluate and review employee performance. Perform counseling with employees in regard to job performance, attendance, etc.

Manage available resources to insure on time production and delivery of customer orders.

Verify production data is accurately recorded.

Maximize capital resources and assist in maintaining equipment and facilities in proper working condition.

Performs other duties, as assigned based on business needs.

Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.

High school diploma Required

Bachelor's Degree technical or business‑related field preferred

Work Experience

Moderate knowledge of computer operation and software

Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

Support and contribute in Lean Sigma programs and activities towards delivery of the set target

Able to comply with the company’s safety policy at all times

Able to comply with the company’s quality policy at all times

Travel Requirements

10%: Up to 26 business days per year

Good communication, project management, and interpersonal skills.

Must follow and comply with Plant’s Dress and Hygiene Code (SOI).

Must follow and comply with all Company and Plant policies, procedure (SOIs), rules and State and Federal laws.

West embraces diversity and equality of opportunity. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post‑offer background screening.

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