Client Service Support Rep (Temp)

Job Overview Self-Help, a mission-driven nonprofit financial organization, is seeking a Temporary Member Service Representative/Teller to join our Salisbury, NC team.

Maintain and enhance member account relationships by providing excellent member service.

Process share deposit payments, loan payments, manual payrolls, and account transfers.

Disburse cash and check withdrawals.

Open new membership accounts and assess for accuracy and compliance.

Research and address member inquiries about credit union services and accounts.

Perform account maintenance as authorized.

Promote credit union products and services.

Maintain base knowledge of consumer and mortgage loans to effectively refer loan products to the consumer and mortgage loan departments.

Identify solutions in support of member needs.

Observe all security/internal controls and protect the credit union by identifying fraudulent or forged documentation and/or activity.

Serve as back-up to MSR II responsibilities, when needed.

Open, close, and balance own cash drawer daily.

Maintain drawer cash levels within prescribed amounts.

Post and log night, ATM, and mail deposits as part of dual-control team.

Adhere to general regulatory procedures, including BSA and AML rules.

Balance cash within established time frames.

Participate in branch business development and outreach activities.

Qualifications and Requirements High School graduate or equivalent.

Bilingual in English/Spanish highly preferred but not required.

Minimum one year experience in a financial institution or other customer service industry preferred.

Prior cash handling and customer service responsibilities preferred.

Strong commitment to the mission of creating economic opportunity for traditionally underserved communities.

Excellent customer service skills.

Demonstrated ability to communicate effectively – both verbally and in writing.

Ability to be trained and efficiently operate credit union systems and proprietary software (New Solutions, Microsoft Excel, Word, Outlook).

Ability to work flexible hours, including evenings and weekends.

May be required to travel to other branches.

Keyboard and data entry proficiency.

Ability to demonstrate Self-Help's Core Values: Mission Before Self

Service with Excellence

Diversity as a Strength

Financial Sustainability for Mission Impact

23.00 per hour. EEO Statement Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please request the appropriate accommodation by emailing: View email address on click.appcast.io‑help.org.

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