Concierge, Senior Service

Consumer Experience & Customer Care

1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Scottsdale, AZ (Hybrid/In-Office 4 days per week)

Are you ready to set the standard for quality, speed, and professionalism? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newestSenior Client Success Concierge and help change the world of real estate, one home at a time.

Opportunity to work in a high-expectation, high-performance environment managing our highest-value premium customers.

Be instrumental in shaping the premium, "white-glove" customer journey at a leading real estate platform company.

Competitive compensation package with performance-based incentives

A safe, inclusive, and fun culture with excellent training and support for development

com® in a professional manner across inbound and outbound phone, email, and text message communication

Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior, white-glove service and resolution

Scheduling flexibility is required as some shifts require late evening or weekend hours

Read and speak English fluently, an additional language is a bonus but not essential (Spanish)

2+ years’ experience in a phone-based call center role or equivalent high-volume, metrics-driven environment; experience in real estate, mortgage, insurance, or SaaS onboarding strongly preferred.

Welcome a challenge and a competitive spirit that drives you to win in performance metrics.

you see “no” as a puzzle to solve rather than a personal rejection.

Tech-savvy and technology adept with experience using multiple systems, including soft phone, CRM, and dynamic scripting tools.

Service-oriented and consumer-obsessed mindset: you take pride in doing right by the consumer and our clients.

Metrics-driven operator: you understand and actively manage your performance and set your own goals.

Thrive in an open, transparent environment, where feedback and coaching are seen as gifts.

Come to win every day with a great attitude with a focus on team collaboration and contributing to a fun, inclusive, and high-performance culture.

The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Ability to identify and appropriately address common issues raised by customers and colleagues.

Operate/Use Equipment:Ability to operate and be near a computer and use necessary equipment ( i.e ., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday.

Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.

We balance creativity and innovation on a foundation of in-person collaboration. This is a hybrid opportunity in our Scottsdale, AZ office.
22/hour starting pay with commission for $65,000 total target annual pay based on performance

Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts

Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

13 annual paid company holidays

Immediate eligibility into Company 401(k) plan with company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Hybrid schedule with required in-office days per current company policy (2-3 days per week), subject to business needs.

Scheduling flexibility is required, as some shifts require late-evening or weekend hours to align with consumer demand and coverage expectations.

Operates phones, computers, copiers, and other office equipment.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. J-18808-Ljbffr News Corporation