Weekend Food and Beverage Bistro Server

GENERAL SUMMARY

Servers are Pechanga's ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. Servers contribution to the organization is the moment to moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort Casino (PRC). They cultivate professional relations with clientele, approaching each table as a business transaction, selling product, and services available in the restaurant. Servers contributions to the guests are to understand their expectations and be the means to pair them with their needs.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Greeting tables upon arrival with a warm and personable approach.
• Selling menu items by being specific, pairing items that complement each other and the guest's tastes.
• Be an ambassador of the guest by asking guest specific questions and tailoring service to their expectations.
• Take guests' order accurately and in a timely manner consistent with restaurant's steps of service input and deliver food orders for each table.
• Take and deliver beverage order for each table.
• Preset tables for service with items that guests may need to enjoy their meal.
• Clearing all soiled china, glass, or silverware throughout guests' dining experience.
• Be knowledgeable about all menu items (food/beverage/wine).
• Demonstrate a working knowledge of proper service etiquette with every guest.
• Keep an accurate running check of guests' orders and present a final bill for guests.
• Process all payments according to PRC Cash Handling Procedures.
• Other duties as assigned.

ACCOUNTABILITY: This position does not have any supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A High School diploma or general education (GED) degree is required; at least six (6) months experience is preferred to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to guests, clients, and other Team Members of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must qualify to obtain and maintain a Class "A" gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

SKILLS/ABILITIES:

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry, and unload trays in a manner safe for oneself and guests.
• Ability to take direction well and without being offended. Servers will be getting directions and requests from guests and management.
• Multitasking and Time Management.
• Possess fluent English speaking, writing, and comprehension skills.
• Servers must be personable.
• Servers are expected to be knowledgeable about the menu and offerings within the restaurant they are working, as well as amenities of PRC.
• There are other service-related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.
• Must be flexible and willing to work nights, weekends, and holidays.