Head of Customer Engineering and Operations

Pike Engineering offers a wide variety of benefits including but not limited to Medical; Dental and Vision Insurance; Health and Dependent Care Flexible Spending Accounts; Employee and Dependent Basic Life Insurance; Short Term Disability; Long Term Disability; Accident and Whole Life Insurance; Legal Services, Identity Theft, and Cyber Security; Functions as the local liaison between Pike Engineering and the client and provides supervision and/or mentoring of design staff. In this role, the incumbent will represent the best interest of Pike Engineering by communicating with the client, with the employees, and with Pike Engineering management on pertinent issues.
This position is subject to supervision of progress and results. Energetically support the organization’s vision and strategy and demonstrate initiative and personal accountability to meet work demands according to the highest standard.
Exhibit the highest day to day standards and demonstrate the highest level of business ethics and consistently adheres to and promotes key values and principles in all transactions.
Assists in the transition of new employees to the area through orientation, assisting in logistics, and training on Pike Engineering and/or client specific procedures, policies, and tools.
Meets regularly with the appropriate client supervision/management to review the effectiveness of our service to the client and to address client concerns.
Works closely with Pike Engineering’s Manager, VP, and PE in responsible charge to coordinate efforts and assure that all local, state, and federal codes associated with engineering services are being adhered to as well as to the client’s standards.
Communicates with Pike Engineering employees under their area of responsibility to ensure that all are productive, making reasonable progress in their classifications, and assists in addressing and bringing forth any employee concerns to management.
Directs project workflow.
Will ascertain from the client, the customer satisfaction survey for Pike Engineering employees under their area of responsibility that are in staff augmentation positions.
May be deployed on a periodic basis and have the responsibilities as the Field Manager during major storm event deployments.
Excellent organizational and planning skill
Demonstrated management and business skills
Proven success in developing and maintaining customer relationships
Graduate with two-year degree in an Engineering Technology or related field and/or minimum of five years of related communications or distribution experience.
Customer Oriented
Able to manage multiple tasks and provide leadership to other team members.
EOE/Minorities/Females/Vet/Disabled
Pike Engineering is a Non-Union Company
Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.
“Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.
Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.