Head of management hr

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. This role will manage and support caregivers, ensuring the delivery of high-quality care to clients. Ensuring that the caregiver experience is supported, including caregiver inquiries and concerns, onboarding, compliance, and ongoing training. This role will ensure that all shifts are staffed accurately, and appropriately and will work to drive high-quality service to our caregivers and the clients they support. This role requires strong leadership, compassion, and excellent organizational skills to maintain efficient operations and uphold standards of care.

Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.

Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties

Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.

Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.

Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.

Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.

Support and facilitate ongoing training for caregivers to enhance their skills

Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources

Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.

Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.

Document incoming concerns from clients and report to management as applicable; Support workers' compensation claims from start to finish, ensuring timely and accurate processing.

Bachelor's degree in a related field or the equivalent experience.

One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred

Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel

Computer proficiency and ability to document timely and accurate notes in the system

Ability to travel approximately up to 10% of the time

Ability to sit, stand, and walk for prolonged periods of time throughout the workday

Ability to use standard office equipment

Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefits for full time employees

Medical/Dental/Vision Insurance

Life Insurance

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Flexible PTO Plan for Exempt Employees

Holidays and Floating Holidays

TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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