Caregiver, Shift Care

RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI's secret to success-they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. Assist patients in a customer-facing, intimate retail environment

Ensure sales floor is properly stocked and presence of the store is well maintained

Complete duties assigned during scheduled shift including:

Correct cash handling and discount application

accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system

Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints

1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience

• High school diploma, or equivalent
• Consistent demonstration of excellent customer service skills
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge a HUGE plus!
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Must be and remain compliant with all legal or company regulations for working in the industry.

Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching

Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.