Head of Operations & Business Management

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

Plans, organizes, staffs, directs and controls specific day-to-day operations

Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters

Investigates, resolves and/or escalates customer service issues, as appropriate

Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety

Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors

Adapts quickly to change to meet dynamic business needs; High school diploma or GED required; Bachelor’s degree preferred.

Bachelor's Degree (preferred).

Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.

Proven ability to apply sound business judgment to establish and accomplish goals

Ability to read, interpret and draw conclusions from numerical data and written information

Software skills, including use of Microsoft Office software and web-based applications

Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications

Minimal travel required

Family and Medical Leave Act (FMLA)

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io and Immigration Services’ E-Verify program (For U.E-Verify Notice (bilingual)

Right to Work Notice (English) / (Spanish)

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