Head of Client Support Services

Seeking a highly experienced Service Manager for a reputable multi-location Retail Ag Equipment company. Must excel in customer service. Preferred candidates should have 2-4 years of management experience or 5 years of combined diesel repair and service management.

With over 60 years in the agricultural equipment industry, our company is a respected leader. Committed to customer satisfaction, we aim to provide outstanding service and support. We are currently seeking an experienced Service Manager to oversee one of our main locations.

As the Service Manager, you will oversee and manage the service department's operations, ensuring exceptional customer service and maintaining equipment to the highest standards. Utilizing your experience in agricultural equipment repairs, you will recruit and lead a team of skilled technicians and service advisors, fostering a collaborative and productive work environment.

Oversee the overall performance of the Service Department, meeting revenue and profit goals as defined in the annual and monthly plans.

• Manage customer relationships, department staff productivity, and service quality.
• Enforce safety practices and manage within OSHA guidelines.
• Handle recruitment, hiring, training, discipline, and firing to ensure competent staffing.
• Manage the appearance, upkeep, and security of the shop and related facilities.
• Make recommendations to the General Manager on staffing and compensation.
• Inform the General Manager of any issues related to service operations promptly.
• High School Diploma or GED.
• Experience with major equipment brands preferred.
• 5+ years in a responsible position within the ag equipment service industry.
• 3-5 years administrative/clerical experience.
• 3-5 years supervisory/management experience.
• 5+ years of customer service experience.
• 5+ years of technical or mechanical experience.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.