Field Service Engineering Tech

Shift

We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Amazing Total Rewards for our Field Service Engineers!

Company Vehicle with Personal Use Allowance

Phone & Internet Reimbursement

Flexible Spending Account (FSA)

Tuition Reimbursement

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.

Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems

Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records

Serves as a company liaison with customers.

Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services

Other duties and responsibilities as assigned by the Area Service Manager

Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.

Ability to communicate effectively with customers, peers and management through oral and written presentations / reports

Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations

Travel is required.

International Mobility

Travel Requirements

Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory.

Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact View email address on click.appcast.io.