Service Concierge Customer Support Position

Successfully manage the first and last impressions of the facility

• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• Answer telephone and make calls to department, units and outside organizations as requested
• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
• Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
• Assist in maintaining a smooth traffic flow at the entrances to the facility
• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

High School Diploma or GED

Typically requires 2 years in customer service facing role.

ife support training courses may be required dependent on department discretion

• Excellent Customer service, communication (written and verbal) and interpersonal skills; Intermediate computer skills (prior Epic experience is a plus)
• Ability to stand and walk throughout work area approximately 95% of the workday

Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday

Ability to tolerate minimal exposures of odors from auto emissions/gasoline