Pharmacy Liaison (Full Time)

Job Description Clinical Pharmacy Liaison
Full-Time (40 hours)
Clinical Pharmacy Liaison works closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.
Join our clinical pharmacy team as a Clinical Pharmacy Liaison, working closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.
Support the clinical pharmacy team in daily operations.
Schedule and help prepare patients for clinical pharmacist appointments.
Assist with triage of Clinical Pharmacy referrals.
Assist with prescription processing and billing issues, including prior authorizations.
Identify Patient Assistance Programs (PAP) to assist patients with medication access-related issues. Help manage patients in medication synchronization and adherence programs.
Act as a liaison across NeighborHealth pharmacy teams and clinical departments.
Contribute to pharmacy program projects and quality improvement initiatives.
Support overall pharmacy program as needed.
PTCB Certified Pharmacy Technician
Advanced Certified Pharmacy Technician (CPHT-ADV) or obtain within 90 days of hire.
Regulatory Compliance.
Billing and Reimbursement.
Registered with the Massachusetts Board of Pharmacy.
Minimum of 3 years of experience in pharmacy, or related field.
Proficient in Microsoft Office (Excel, Word, Outlook).
Fluent in Spanish.
Experience with Epic and Willow.
Position Type: Full-time, on-site. however, evening and weekend support may be needed based on the needs of the Pharmacy Department
We believe a team committed to values such as collaboration, teamwork, and belonging strengthens our mission to provide compassionate, high-quality care to all. Employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, creed, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, military or veteran status, genetic information, or any other status protected by applicable federal, state, or local law. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.