Service Concierge Customer Support Position

Our team members are passionate about making a positive difference in the lives of residents every day.

As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do: • Greet visitors, residents, and prospective families with professionalism and warmth • Answer and route calls promptly, taking accurate messages • Provide community overviews and support the Sales team with inquiries • Assist with move-in preparations and marketing materials • Maintain a welcoming front desk and Bistro area • Support recruitment efforts and administrative data entry • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols, visitor sign-in, and emergency procedures • Process meal tickets and assist with basic office tasks

You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

What We’re Looking For: • High School Diploma/GED • Strong customer service and communication skills • Organized with excellent time management and follow-through • Comfortable multitasking in a fast-paced environment • Proficiency in Microsoft Office and basic computer systems • Ability to maintain professionalism and confidentiality

As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

Medical, Dental, Vision, Life, and Disability Plans

Retirement Savings Plans

Paid time off (PTO), sick time, and holiday pay

myFlexPay offered to get paid within hours of a shift

Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

The bill requires the Agency for Health Care Administration (AHCA), in consultation with all specified agencies, to develop and maintain a user-friendly, public-facing webpage to serve as a centralized hub for education and awareness of the Care Provider Background Screening Clearinghouse and state background screening processes and standards. The webpage must maintain up to date information and explain the background screening process through the clearinghouse, Level 2 screening requirements, fingerprinting procedures, and include a searchable job catalog, disqualifying offenses, exemption steps, and a downloadable checklist with timelines and details of the process.

Additionally, the bill requires all specified agencies to prominently link to this resource from their websites and require the inclusion of the link in all job postings by qualified entities

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.