Head of Recruitment & HR (Insurance)

POSITION SUMMARY The Staffing Manager owns the schedule and leads the Caregiver workforce — ensuring 100% shift coverage, exceptional service delivery, and a highly engaged, high-performing team.

Job Type Full-time

Description POSITION SUMMARY The Staffing Manager owns the schedule and leads the Caregiver workforce — ensuring 100% shift coverage, exceptional service delivery, and a highly engaged, high-performing team.

Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.

Role Responsibilities What you'll own and lead as a: Staffing Manager -

Build and manage daily and long-term Caregiver schedules ensuring 100% shift coverage and =98% fulfillment of authorized Client hours

Lead Caregiver performance through coaching, feedback, accountability, and partnership with HR on reviews and improvement plans

Maximize authorized hours while minimizing overtime, maintaining accurate data across HRIS and scheduling systems

Serve as a key point of contact for Clients and Caregivers with prompt, professional responsiveness via phone, email, and in person

Pre-schedule new hires to ensure immediate productivity and seamless continuity of care from day one

Proven experience in performance management, team development, and employee accountability

Highly detail-oriented with strong organizational skills and proficiency in HRIS and scheduling systems

Results-driven and self-managed with excellent time management across competing priorities

Committed to compliance, EVV accuracy, HIPAA standards, and operational data integrity

Paid Time Off and Paid Holidays*

100% Company-Paid Dental Insurance and Vision Insurance*

100% Company-Paid $25,000 Life Insurance Policy*

100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

401(k) Retirement Program - with Employer Match*

Professional Development - ongoing education, wraparound support, and leadership coaching

A Next-Level, Comprehensive Training and Orientation Week

Excellent written and verbal communication skills in English

Strong project management skills — strategic, organized, and intuitive

Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment

Tech-savvy and comfortable with a variety of software and devices

Warm, welcoming, and professional demeanor with a commitment to outstanding customer service

Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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