IT SysAdmin

Position Type Info Technology Job Shift Salary Travel Percentage Negligible Category NA

Candidates should reside within a reasonable commuting distance of our North Canton office to support team collaboration and business needs.

This position is responsible for maintaining and supporting existing server infrastructure.

Provide rotating server environment support, including responding to incoming calls and/or e-mails regarding hardware or software issues. Work closely with various IT teams and service providers to troubleshoot and resolve a range of server-related issues

Monitor server systems performance and provide performance reports to management

Perform analysis, diagnosis, and resolution of complex problems

Practice hardware asset management, including maintenance of hardware inventory

Liaise with, and provide training and support to, helpdesk support staff on server-related issues

Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for server software installations

Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executable. Respond to emergency server/datacenter outages in accordance with business continuity and disaster recovery plans

Knowledge of Windows 2008/2012, including Active Directory, DNS, DHCP required

• Citrix XenApp 6.5 and/or VMWare ESXi 5.5 experience preferred but not required
• Must be able to meet established deliverable dates and project schedules
• The ability to work independently as well as interface and work well with management, peers, customers and vendors in a team setting
• Must be willing to provide 7 x 24 support of systems developed and maintained and able/willing to take initiative to solve problems in a timely fashion with proactive, creative and aggressive problem diagnosis and solving skills
• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.