Head of Client Support Services

Training & development

We are seeking a strong, hands-on leader who can inspire teams, drive accountability, and help lead our continued growth. The successful candidate will be responsible for developing supervisors and staff, maintaining high operational standards, supporting customer satisfaction, and fostering a positive team culture built on accountability, collaboration, and results.

Our ideal Service Manager understands that leadership is more than managing tasks—it's motivating people, solving problems, maintaining morale, and creating an environment where employees can succeed. We are looking for someone with a "let's get it done" attitude who can balance strategic thinking with hands-on involvement and who takes pride in delivering exceptional service to both employees and customers.

In this role, you will help oversee daily operations, mentor team members, improve processes, drive operational excellence, and support the continued growth of our organization. Ultimately, we're looking for a leader who can build strong teams, maintain high performance standards, and contribute to a company culture that rewards initiative, values people, and enjoys celebrating success along the way.

Develop, train, and oversee supervisors and staff

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes, and best practices

Purchase materials, plan inventory and oversee employee productivity

Help the organization’s processes remain legally compliant

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Find ways to increase quality of customer service

Bilingual skills (English/Spanish) are a plus and highly valued in this role.

Proven work experience as a manager or similar role

Knowledge of organizational effectiveness and operations management

Familiarity with business and financial principles

Degree in Business, Management or related field

Flexibility and ability to bounce between projects quickly

Consistent personality with the ability to separate personal and business issues.

Bachelor’s Degree and at least 4 years of experience in business operations OR High School/GED and at least 7 years of experience in business operations

An attitude of confidence, in being flexible and able to bounce between projects quickly

A strong desire to deliver a great experience for both employees and customers, simultaneously

A fun, customer-focused attitude; Intermediate level skill in Microsoft Word/Excel (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools)

Opportunity to earn up to an additional $10,000 annually in performance-based bonuses tied to key performance indicators (KPIs), leadership effectiveness, client satisfaction, retention, and operational performance

Paid Holidays

Career growth opportunities within a rapidly expanding company

Ongoing training, development, and leadership support

I'm the founder of Integrity Facility Solutions (IFS). (They have a name, a family, a dog, a house, and a real purpose in our organization. Justin O'Neal, CEO, Integrity Facility Solutions